Last updated: 18th August 2021
We uphold the quality of our products and we are also committed to provide 100% satisfaction to our customers. We generally do not issue refunds once a purchase has been successfully made. We place the responsibility on our customers to understand their duty to check and evaluate our products immediately. However, we are aware that unforeseen circumstances may take place concerning the nature of our products.
Compatibility Issues
Our products are published in different file formats, which you may select accordingly before you decide to download. Make sure you have the expertise, knowledge, and the appropriate software to open and use the product. We have specifically identified compatible software with every product and the file format types are also indicated in the product page, but you must contact us immediately should you encounter software compatibility issues. We will not assume responsibility and not be held responsible for any conflicts or compatibility issues that may occur due to third-party software.
Downloading/unzipping Issues
This happens due to network, firewall, browser, or internet connectivity issues. In such cases, make sure to report this issue within 24 to 48 hours from the time you downloaded the product. If your purchase has been successful, however there was an error in downloading the file, provide a value receipt within 24-48 hours and we will happily resend the file. The file will be resent to the email address provided at the time of purchase.
Product Mismatch
If you have downloaded a product that is different from what the product page shows or description says, please do not hesitate to contact us immediately. Our Customer Support Team will resolve the issue and send you the correct product within 24 to 72 business hours from the time we receive your report.
Quality Issues
Our templates are subjected to stringent quality control evaluation and checking. Contact us immediately if there are quality issues detected. We will resolve the issue within 24 to 72 business hours from the time we receive your report. If we are unable to resolve the issue within the timeframe, we will acknowledge your request for a refund.
Time-frame
Refund requests on all our products are handled on a case by case basis and will be issued at our discretion. All refund requests must be reported not later than seven (7) days from the time you purchased our product. Any request after this timeframe will not be honored, except under certain circumstances beyond your control, such as accidents, calamities, disasters, or fortuitous events.
We will process your request within seventy two (72) business hours from the time we received your request. If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in the currency CIAN SHEUN offered to you when you purchased it. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded. Please note that we do not grant or issue partial refunds.