is it better for a project to be driven by business requirements or technology capabilities? Who’s driving your project? In this question I’m looking to discover if your project requirements are weighted towards the business team or the technology team. Often I come across clients who are unable to describe their low level requirement […]
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In this article I will explore how to handle inconsistent case management business processes. Background There are many instances when workers have to perform assessment on customer enquiries (claims, applications, cases etc). Here are some examples of case management business processes: Insurance claims Customer complaints Police reports Home loan applications Customer product returns Application […]
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This article will explore if software will always improve manual processes. Most people assume that by replacing manual processes with technology their day-to-day work lives will become better. This is not true, if the solution is not thought through properly. Software will be a hindrance rather than a solution. In complicated business processes, we […]
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