Should you expose production data, to make user’s lives easier? Exposing production data is a dilemma I come across when designing front-end applications. It can make your user’s lives easier and yield better data. Though it does have some security risks that need to be considered. Example You are designing a car insurance online […]
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In this article I will explore how to handle inconsistent case management business processes. Background There are many instances when workers have to perform assessment on customer enquiries (claims, applications, cases etc). Here are some examples of case management business processes: Insurance claims Customer complaints Police reports Home loan applications Customer product returns Application […]
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I will talk about my presentation at my clients internal ICT event. What was the event? In June 2019, the Learning and Development team for my client approached me, and asked if I would present in their ICT Insights Event. I spoke to their audience on the role of Business Systems Analyst. The event […]
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This article will explore if software will always improve manual processes. Most people assume that by replacing manual processes with technology their day-to-day work lives will become better. This is not true, if the solution is not thought through properly. Software will be a hindrance rather than a solution. In complicated business processes, we […]
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In this article I will discuss exposing and dealing with anachronisms when designing software. I came across the term ‘anachronism’ when I was doing software design for a client. We were designing online application forms. My client was asking their customers about their marital status. I must admit I had to google what ‘anachronism’ […]
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This article will discuss how to capture change requests and what to do with them. A change request is an important component of the change management process. It details what change needs to made to a system, excluding how the change should be made. Change requests created are usually in response to: Problems with […]
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In this article I will discuss 4 key components for effective software maintenance. Change is inevitable, it’s happening all around us, all the time. If the world is changing so to is your business, and if your business is changing, don’t your processes and software need to as well? I’m not just referring to […]
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In this article I will explore three simple ways to identify a good project delivery process. There are many things that make a good project delivery process and project culture great. If you are reading this then you most probably do most of your work in a project environment. You would be aware that […]
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